Upgrade the QuickBooks Web Connector
Learn how to upgrade the QuickBooks Web Connector to ensure compatibility with Conductor.
This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
The QuickBooks Web Connector is a vital component that comes pre-installed with QuickBooks Desktop. Conductor uses this tool to securely sync your data. To use Conductor, you must have at least version 2.3.0.20 of the QuickBooks Web Connector installed. In our experience, fewer than 1% of users have an older version. If you’re using an outdated version, you might see an error message like this:
![Error message indicating an outdated QuickBooks Web Connector version](https://mintlify.s3-us-west-1.amazonaws.com/conductor/images/help/qbd/upgrade-web-connector/upgrade-web-connector-error.jpg)
Follow these steps to upgrade the QuickBooks Web Connector to the latest version:
Close QuickBooks Desktop
Ensure that QuickBooks Desktop is completely closed before proceeding.
Terminate the QuickBooks Web Connector
Close the QuickBooks Web Connector process to ensure it’s not running in the background:
-
Open the Windows Task Manager by pressing
Ctrl + Shift + Esc
or by searching for “Task Manager” in the Windows search bar. -
In the Task Manager, locate “QuickBooks Web Connector”. Right-click it and select ”End Task”. If you don’t see it, click ”More details” at the bottom of the Task Manager window to view all running processes.
-
Close the Task Manager.
Delete the current QuickBooks Web Connector installation
To upgrade, you must first delete the current installation:
- Open File Explorer and navigate to
C:\Program Files (x86)\Common Files\Intuit\QuickBooks
. - Delete the folder named
QBWebConnector
and, if present, the folder namedQBWebConnector3.0
.
Download the latest QuickBooks Web Connector
Visit Intuit’s official download page to get the latest version of the QuickBooks Web Connector. Always download the most recent version, even if you’re using an older version of QuickBooks Desktop.
![QuickBooks Web Connector download page on Intuit's website](https://mintlify.s3-us-west-1.amazonaws.com/conductor/images/help/qbd/upgrade-web-connector/download-web-connector.jpg)
Install the QuickBooks Web Connector
Once the download is complete, open the downloaded file and follow the installation wizard’s instructions.
Launch the QuickBooks Web Connector
After installation, open QuickBooks Desktop. In the top menu bar, click ”File”, then ”App Management”, and finally ”Update Web Services”. This action will restart the QuickBooks Web Connector.
You have now successfully installed the latest version of the QuickBooks Web Connector and can proceed with setting up your connection to Conductor. If you encounter any issues during this process, please don’t hesitate to contact our support team at support@conductor.is.