This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.

Each QuickBooks Desktop Web Connector connection is associated with a specific QuickBooks Desktop user account. This guide will show you how to change which user account a connection uses.

If the QuickBooks Desktop user ever signs in on another computer, this connection will not work properly. Make sure to select a user who primarily works on the same computer to avoid conflicts.

The QuickBooks Desktop user you select should have “Full Access” permissions to ensure the connection works correctly with all the data it needs to access.

1

Open QuickBooks Desktop

2

Open the company file for the connection you want to modify

3

Sign in as the QuickBooks Admin user

4

Switch to single-user mode

If you’re currently in multi-user mode, switch to single-user mode by going to “File” > “Switch to Single-user Mode” in the top menu bar.

5

Open QuickBooks Desktop preferences

  1. Go to “Edit” > “Preferences” in the top menu bar.
  2. In the Preferences window that appears, navigate to “Integrated Applications” in the left sidebar.
  3. Click on the “Company Preferences” tab at the top of the window.
6

Find and change the user for your connection

  1. In the “Company Preferences” tab, you will see a list of Web Connector connections. Select your specific connection in the list.
  2. Click the “Properties” button.
  3. In the “Application Properties” dialog that appears, look for the “Current User” dropdown menu.
  4. Select the user you want to assign to this connection from the dropdown.

Remember that this user should have “Full Access” permissions. If the user doesn’t have the proper permissions, you may need to modify their access rights in QuickBooks Desktop first.

7

Save your changes

  1. Click “OK” in the “Application Properties” dialog to confirm the user change.
  2. Click “OK” in the Preferences window to save all changes.

You’re done! From now on, the QuickBooks Desktop connection will use the selected user account when syncing data with your company file.