Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.conductor.is/llms.txt

Use this file to discover all available pages before exploring further.

This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
Each QuickBooks Desktop Web Connector connection is associated with a specific QuickBooks Desktop user account. This guide will show you how to change which user account a connection uses.
If the QuickBooks Desktop user ever signs in on another computer, this connection will not work properly. Make sure to select a user who primarily works on the same computer to avoid conflicts.
If you want a login that only your Web Connector connectionuses so it never conflicts with a coworker’s session, follow our guide to creating a dedicated QuickBooks Desktop user before proceeding.
1

Open QuickBooks Desktop

2

Open the company file for the connection you want to modify

3

Sign in as the QuickBooks Admin user

4

Switch to single-user mode

If you’re currently in multi-user mode, switch to single-user mode by going to “File” → “Switch to Single-user Mode” in the top menu bar.
5

Open the Integrated Applications preferences

  1. Go to “Edit” → “Preferences” in the top menu bar.
  2. In the Preferences window that appears, navigate to “Integrated Applications” in the left sidebar.
  3. Click on the “Company Preferences” tab at the top of the window.
6

Open the connection's Properties window

  1. In the list of connections find the row that matches your Web Connector connection.
  2. Select it and click Properties.
Select the connection and click Properties
7

Change the user for your connection

  1. In the connection Properties window that appears, look for the “Login as” dropdown menu.
  2. Select the user you want to assign to this connection from the dropdown.
This QuickBooks Desktop user must have Full Access permissions. Limited access roles can block requests and cause sync failures.
Change the QuickBooks Desktop user for a connection
8

Save your changes

  1. Click “OK” in the “Application Properties” dialog to confirm the user change.
  2. Click “OK” in the Preferences window to save all changes.
You’re done! From now on, the QuickBooks Desktop connection will use the selected user account when syncing data with your company file.