Ensure only one version of QuickBooks Desktop is installed
Conductor will not function properly if multiple versions of QuickBooks Desktop are installed on the same computer.
This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
Having multiple versions of QuickBooks Desktop installed on the same computer can cause issues with Conductor. Often, this causes the QuickBooks Web Connector to crash when attempting to sync. Please follow the steps below to ensure only one version of QuickBooks Desktop is installed on your computer.
Open the Windows Control Panel
Using Windows search (often in the bottom-left corner of your screen), search for “Control Panel”, and open it.
Click on Programs and Features
In the Control Panel, click on “Programs and Features” or “Uninstall a program” (exact wording may vary depending on your version of Windows).
Check for multiple versions of QuickBooks Desktop
In the list of installed programs, look for any versions of QuickBooks Desktop. If you see multiple versions, such as in the example below, continue to the next step. If you only see one version, you can stop here.
Close QuickBooks Desktop
Before uninstalling any versions of QuickBooks Desktop, make sure QuickBooks Desktop is completely closed.
Uninstall the older version(s) of QuickBooks Desktop
Back in the Control Panel window, right-click on the older version(s) of QuickBooks Desktop in the list of installed programs and click “Uninstall”. Follow the prompts to uninstall the program. For example:
Reopen QuickBooks Desktop
After uninstalling the older version(s), reopen QuickBooks Desktop and follow any prompts for updates. For example:
By following these steps, you can ensure only one version of QuickBooks Desktop is installed on your computer, which will help prevent issues with Conductor.