How to fix: "QBWC1085: There was a problem with the log file"
This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
If you ever encounter the error shown below when connecting to QuickBooks Desktop with Conductor, the most likely culprit is that the QuickBooks Web Connector is not running as administrator. This error prevents Conductor from communicating with QuickBooks Desktop.
Solution
1. Run QuickBooks Desktop as an administrator
To resolve this error, which blocks Conductor from syncing QuickBooks Desktop, you first must configure QuickBooks Desktop to run as an administrator. To do so, please follow the steps below:
Locate the QuickBooks Desktop shortcut
Using Windows search (often in the bottom-left corner of your screen), type “QuickBooks Desktop”, right-click on the QuickBooks Desktop result, and select “Open file location”. If you have QuickBooks Desktop pinned to your taskbar or on your desktop, you can right-click on the icon there instead.
Access properties
In the folder that opens, you should see a shortcut for QuickBooks Desktop. Right-click on the QuickBooks Desktop icon and select “Properties” from the context menu to open the Properties window.
Navigate to the Compatibility tab
In the Properties window, navigate to the “Compatibility” tab.
Set to run as administrator
In the Compatibility tab, check the box labeled “Run this program as an administrator” under the Settings section.
Apply and OK
Click “Apply” to save the changes and then click “OK” to close the Properties window.
Restart QuickBooks Desktop
If QuickBooks Desktop is currently open, close it completely and then re-open it
By following these steps, QuickBooks Desktop will always run with administrator privileges every time you open it and prevent the error shown above from occurring.
2. Run the QuickBooks Web Connector as an administrator
After following the steps above, you must also configure the QuickBooks Web Connector to run as an administrator. The QuickBooks Web Connector is a Windows application that quietly runs in the background whenever you start your computer that securely syncs your QuickBooks Desktop data. Please follow the steps below:
Locate the Web Connector shortcut
Using Windows search (often in the bottom-left corner of your screen), type “Web Connector”, right-click on the Web Connector result, and select “Open file location”.
Access properties
In the folder that opens, you should see a shortcut for the Web Connector. Right-click on the Web Connector icon and select “Properties” from the context menu to open the Properties window.
Navigate to the Compatibility tab
In the Properties window, navigate to the “Compatibility” tab.
Set to run as administrator
In the Compatibility tab, check the box labeled “Run this program as an administrator” under the Settings section.
Apply and OK
Click “Apply” to save the changes and then click “OK” to close the Properties window.
Restart your computer
To ensure the changes take effect, restart your computer.
By following these steps, the QuickBooks Web Connector will now also run with administrator privileges when it opens in the background whenever you start your computer. This will prevent the error shown above from occurring that otherwise blocks Conductor from syncing QuickBooks Desktop.
If you’re still encountering the prompt shown above after completing all of the steps in this guide, please email us at support@conductor.is.