How to fix: "QBWC1085: There was a problem with the log file"
This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
When connecting to QuickBooks Desktop with Conductor, you might encounter the error shown below, which prevents syncing your QuickBooks Desktop data with Conductor. This guide outlines two possible solutions to resolve this issue.
Solution 1: Delete the QuickBooks Web Connector log file
A corrupted QuickBooks Web Connector log file can cause this error. Deleting the log file will force the Web Connector to generate a new one. To do so, follow these steps:
Close QuickBooks Desktop
Ensure QuickBooks Desktop is completely closed.
Terminate the QuickBooks Web Connector
Terminate the QuickBooks Web Connector process to ensure it is not running in the background:
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Open the Windows Task Manager by searching for “Task Manager” in the Windows search bar (usually located in the bottom-left corner of your screen).
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In the Task Manager, find “QuickBooks Web Connector”, right-click it, and select ”End Task”. You may need to click ”More details” at the bottom of the Task Manager window to see all running processes.
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Close the Task Manager.
Navigate to the QuickBooks Web Connector log directory
Open File Explorer and navigate to the QuickBooks Web Connector log directory by copying and pasting the following path into the address bar:
C:\ProgramData\Intuit\QBWebConnector\log
Delete the log file
In the log directory, locate the file named QWCLog.txt, right-click on it, and select ”Delete“.
Restart QuickBooks Desktop and the Web Connector
Restart QuickBooks Desktop and the QuickBooks Web Connector to generate a new log file:
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Open QuickBooks Desktop with the company file you want to sync.
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Open the QuickBooks Web Connector by clicking ”File” in the top menu bar, selecting ”App Management”, and then selecting ”Update Web Services“.
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Click ”Hide” in the bottom-right corner of the window that opens.
After completing these steps, attempt to sync your QuickBooks Desktop data again. If the error persists, proceed to Solution 2.
Solution 2: Run QuickBooks Desktop and Web Connector as administrator
If the error persists after completing Solution 1, it may be due to QuickBooks Desktop or the QuickBooks Web Connector lacking permission to write to the log file. Running both as an administrator will grant the necessary permissions. To do so, follow these steps:
2.1 Run QuickBooks Desktop as an administrator
Locate the QuickBooks Desktop shortcut
Using Windows search (usually located in the bottom-left corner of your screen), type ”QuickBooks Desktop”, right-click on the QuickBooks Desktop result, and select ”Open file location”. If you have QuickBooks Desktop pinned to your taskbar or on your desktop, you can right-click on the icon there instead.
Access properties
In the folder that opens, right-click on the QuickBooks Desktop icon and select ”Properties” to open the Properties window.
Navigate to the Compatibility tab
In the Properties window, navigate to the “Compatibility” tab.
Set to run as administrator
Check the box labeled ”Run this program as an administrator” under the Settings section.
Apply and OK
Click ”Apply” to save the changes, then click ”OK” to close the Properties window.
Restart QuickBooks Desktop
If QuickBooks Desktop is currently open, close it completely and then re-open it.
2.2 Run the QuickBooks Web Connector as an administrator
Locate the Web Connector shortcut
Using Windows search (usually located in the bottom-left corner of your screen), type ”Web Connector”, right-click on the Web Connector result, and select ”Open file location“.
Access properties
In the folder that opens, right-click on the Web Connector icon and select “Properties” to open the Properties window.
Navigate to the Compatibility tab
In the Properties window, navigate to the “Compatibility” tab.
Set to run as administrator
Check the box labeled ”Run this program as an administrator” under the Settings section.
Apply and OK
Click ”Apply” to save the changes, then click ”OK” to close the Properties window.
Restart your computer
Restart your computer to ensure the changes take effect.
By following these steps, QuickBooks Desktop and the Web Connector will always run with administrator privileges, preventing the error from occurring.
If you’re still encountering the error after completing all the steps in this guide, please email us at support@conductor.is for further assistance.