Getting Started
FAQ
The fundamentals of Conductor.
Conductor basics
How does Conductor work?
How does Conductor work?
Conductor is a web service that securely connects your app to one or more QuickBooks Desktop instances. It provides a RESTful API and fully-typed client libraries that you can use to read and write data to/from QuickBooks Desktop.Behind the scenes, Conductor uses the QuickBooks Web Connector, which is a Windows SOAP-based program that comes preinstalled with QuickBooks Desktop on your end-users’ computers. This program always runs invisibly in the background, waiting for requests from Conductor. When you send a request to Conductor, it forwards the request to the Web Connector, which then forwards the request to QuickBooks Desktop. The response follows the same path in reverse. Between each of those steps, there are many layers of error handling, validation, and data transformation.Conductor abstracts away multiple layers of complexity, idiosyncrasies, and fragility of working with QuickBooks Desktop so that interfacing with this tragically outdated technology is as easy and wonderful as using Stripe’s API.
How do users set up the QuickBooks Desktop integration with Conductor?
How do users set up the QuickBooks Desktop integration with Conductor?
Conductor leverages a program called QuickBooks Web Connector, which comes preinstalled with all versions of QuickBooks Desktop and runs invisibly in the background on the Windows computer to maintain the connection. To connect, the QuickBooks Desktop users will step through Conductor’s authentication flow, which has them download a config file that Conductor generates, open it in the Web Connector, authenticate, and connect to Conductor (and thereby to your application). Here is a demo of the auth flow.
Pricing: How much does Conductor cost?
Pricing: How much does Conductor cost?
Conductor is priced at $49 per month for each active QuickBooks Desktop company file connection. A connection is considered active if both of the following conditions are met within the same monthly billing period:
- Conductor receives a heartbeat from the QuickBooks Desktop instance.
- Your application makes a Conductor API call to that connection.
Should I use Conductor or build the integration from scratch?
Should I use Conductor or build the integration from scratch?
Integrating with QuickBooks Desktop from scratch is a painful nightmare. It’s a decades-old API that hasn’t been modernized and is riddled with edge cases, idiosyncrasies, and bugs that are incredibly difficult to work with. Conductor solves all of these problems and takes only a fraction of the time to implement with none of the maintenance headaches. We have obsessed over the edge cases and performance. Beyond the significant time savings, Conductor preserves your team’s mental well-being.
Data handling and security
Does Conductor use a cache layer between me and my end-users' QuickBooks Desktop?
Does Conductor use a cache layer between me and my end-users' QuickBooks Desktop?
No, every Conductor API call is a real-time direct request to/from QuickBooks Desktop. If you make a request when the end-user’s computer is off or QuickBooks Desktop is inaccessible, Conductor will return an error message with instructions for how the end-user can resolve the issue.By design, Conductor has no cache layer because it causes all sorts of problems when data is out-of-sync. E.g., you modify data on one end that has already been removed on the other.Ideally, the computer running QuickBooks Desktop is always on and accessible. If that is not possible for some end-users, this design has still worked well because if such an end-user triggers a sync while using your app, they likely did so from the same computer as where QuickBooks Desktop is already running.
Does Conductor store any of my end-users' QuickBooks Desktop data?
Does Conductor store any of my end-users' QuickBooks Desktop data?
No, Conductor does not retain any of your end-users’ QuickBooks Desktop data on a permanent basis. For operational purposes, API request logs, which includes QuickBooks Desktop data, are temporarily, securely stored in a SOC 2 and GDPR-compliant log manager for 14 days before permanent deletion. Access to these logs is strictly limited to authorized Conductor engineers, who use them solely for debugging, offering customer support, and product improvement purposes. This approach ensures both the confidentiality of your data and compliance with the highest standards of data protection.
Does Conductor support batch processing?
Does Conductor support batch processing?
No, Conductor’s APIs currently only support working with a single object at a time because QuickBooks Desktop itself only resolves requests serially. If you want to create 50 invoices, for example, you will need to call the create-invoice API 50 times. However, you can send multiple requests in parallel; for example, you can use
await Promise.all([ ... ]) in JavaScript with multiple requests, but you cannot send multiple requests in a single HTTPS request.QuickBooks Desktop and Web Connector
What is the QuickBooks Web Connector?
What is the QuickBooks Web Connector?
The QuickBooks Web Connector is a Windows program that comes preinstalled with QuickBooks Desktop that Conductor uses to securely communicate with QuickBooks Desktop. This program runs invisibly in the background on the end-user’s computer, waiting for requests from Conductor. The only time your end-user should see the Web Connector is when they first set up their QuickBooks Desktop connection with Conductor; other than that, it should be invisible to them.
What is a QuickBooks Desktop "company file"?
What is a QuickBooks Desktop "company file"?
In the world of QuickBooks Desktop, a “company file” is the main local file for all the financial data for a specific company. Typically, a QuickBooks Desktop user will have only one company file: the one they use to manage their business. However, some users manage multiple company files on one computer and actively switch between them. For example, an accounting firm might manage the books for multiple clients, each with their own QuickBooks Desktop company file.Each Conductor connection is tied to a specific company file. If you need to connect to multiple company files, you will need to create multiple end-users in Conductor, each with their own connection. See this guide for more information.
What versions of QuickBooks Desktop does Conductor support?
What versions of QuickBooks Desktop does Conductor support?
Conductor supports every version, variant, and edition of QuickBooks Desktop since 2018, including:
- QuickBooks Enterprise Solutions - any version or year
- Any edition: Accountant, Contractor, Manufacturing and Wholesale, Nonprofit, Professional Services, Retail.
- QuickBooks Premier (Plus) - 2018 or later
- Any edition: Accountant, Contractor, Manufacturing and Wholesale, Nonprofit, Professional Services, Retail.
- QuickBooks Desktop Pro (Plus) - 2018 or later
- QuickBooks Accountant Desktop (Plus) - 2018 or later
Is QuickBooks Desktop being discontinued?
Is QuickBooks Desktop being discontinued?
No, QuickBooks Desktop is not being discontinued.
- Ongoing Support: Intuit continues to support all existing versions of QuickBooks Desktop for current customers.
- Continued Sales: Intuit is still actively selling “QuickBooks Enterprise”, the main version of QuickBooks Desktop tailored for medium to large businesses, to new customers.
- Product Changes: Intuit will soon cease sales of “QuickBooks Desktop Pro/Premier Plus” – a less popular variant primarily used by small family businesses – to new customers (existing customers will still be supported).
Compatibility and connectivity
Does Conductor support multiple Web Connector connections across different computers to the same QuickBooks Desktop company file?
Does Conductor support multiple Web Connector connections across different computers to the same QuickBooks Desktop company file?
Yes, you can set up Web Connector connections on multiple computers for the same QuickBooks Desktop company file. This is applicable if your company shares the same company file across multiple computers on your office network. This setup can serve as a backup in case one computer is offline. However, we haven’t seen any Conductor users needing this approach so far, but we have confirmed that it works.
Can Conductor access QuickBooks Desktop instances when the user's computer is off?
Can Conductor access QuickBooks Desktop instances when the user's computer is off?
No, there is no way to access QuickBooks Desktop instances when the user’s computer is off because QuickBooks Desktop data is not stored online. Instead, QuickBooks Desktop is a local application that runs on a user’s computer. As a result, this means an active Conductor connection is always direct and real-time. Conductor intentionally avoids using a cache layer to prevent potential data conflicts when data is out-of-sync.While this may seem limiting to many developers, we find that typical QuickBooks Desktop users do not mind:
- User Availability: When a user is interacting with your application that syncs data with QuickBooks Desktop, they are typically at their computer anyway, which means that QuickBooks Desktop is accessible.
- User Control: Many QuickBooks Desktop users are protective of their data and prefer to manually initiate data syncs rather than rely on automatic background processes. This approach gives them greater control over their data and ensures that no syncs occur without their explicit consent.
Does QuickBooks Desktop need to be open for Conductor to connect?
Does QuickBooks Desktop need to be open for Conductor to connect?
No, QuickBooks Desktop does not need to be actively open. As long as the computer is powered on, Conductor can communicate with QuickBooks via the Web Connector, which runs as a background service. When Conductor sends a request, the Web Connector automatically launches QuickBooks Desktop, processes the request, and then closes it. The Web Connector also starts automatically when the computer boots, enabling this seamless interaction.
Important: Launching QuickBooks Desktop adds approximately 30 seconds to request processing time due to its startup process. For optimal performance, keep QuickBooks Desktop open and signed in to the correct company file while using Conductor.
Alternative: Keep QuickBooks Desktop Open Without a Company File
As mentioned, we recommend keeping QuickBooks Desktop and signed in to a company file for the fastest response times. However, some end-users still prefer to keep QuickBooks Desktop closed on the connected computer. Common reasons include:- To avoid occupying a QuickBooks Desktop license seat
- To be able to temporarily sign in with the same QuickBooks user on another computer (we recommend creating a dedicated QuickBooks Desktop user for Conductor to avoid this need)
- To avoid having to sign out from this computer when using single‑user mode on another computer
Does Conductor support connections to multiple QuickBooks Desktop company files on the same computer?
Does Conductor support connections to multiple QuickBooks Desktop company files on the same computer?
Yes, please see this guide for more information.
What QuickBooks Desktop hosting providers does Conductor support?
What QuickBooks Desktop hosting providers does Conductor support?
A QuickBooks Desktop hosting provider is a company that hosts an end-user’s QuickBooks Desktop instance and company file on a remote server that employees access via a remote desktop connection.
Conductor works with any system that has QuickBooks Web Connector installed, which comes pre-installed with QuickBooks Desktop itself. For this reason, Conductor can support every QuickBooks Desktop hosting provider we have encountered to date.
Some hosting providers, such as Rightworks, do not allow QuickBooks to continue running when users disconnect from their remote desktop session. In these scenarios, the user must remain connected to the remote desktop anytime they want to sync with QuickBooks (via Conductor). However, we’ve found that this is not a burden for most users because connecting to their remote desktop to work with QuickBooks data is already part of their daily workflow.
Verified hosting providers
We have individually verified Conductor compatibility with the following QuickBooks Desktop hosting providers:Does Conductor support Rightworks (previously called Right Networks)?
Does Conductor support Rightworks (previously called Right Networks)?
Yes, Conductor is fully compatible with Rightworks. Users can establish the connection just as they would with a typical Windows instance running QuickBooks Desktop.However, there is an important consideration: Rightworks users must sign in to their remote desktop session each time they wish to sync with QuickBooks Desktop. This requirement exists because Rightworks terminates inactive instances once the connection is closed, preventing background processes from running when the user is signed out. Despite this, most users find this process manageable because signing in to Rightworks is a routine part of their workflow. It is worth noting that, based on our experience, remote QuickBooks Desktop hosts like Rightworks account for fewer than 2% of all QuickBooks Desktop companies.Please see this guide for setting up a Conductor connection with a Rightworks QuickBooks Desktop instance.