This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.

Rightworks (formerly called Right Networks) is a hosting provider for QuickBooks Desktop, offering remote access to a QuickBooks Desktop instance. We fully support connecting to Rightworks; however, there is one important limitation you must remember:

Important: To sync data with your QuickBooks Desktop, you must be actively connected to your Rightworks remote desktop session with QuickBooks Desktop open. This requirement is due to Rightworks preventing programs from running in the background after you disconnect.

One more requirement: You must also configure your Rightworks account to allow the QuickBooks Web Connector (a built-in program we use to connect to QuickBooks Desktop) to start automatically whenever you connect to Rightworks. Please follow the steps below to configure this.

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Required: Enable the Web Connector to start automatically

Follow the steps below to configure the Web Connector to start automatically when you log into Rightworks.

If this guide does not work for you, please contact us so we can continue to improve it. There are many different versions of Rightworks, and there might be steps missing that we would like to add.

1

Contact Rightworks support

Setting up the Web Connector to start automatically requires assistance from Rightworks support. This cannot be done on your own.Visit the Rightworks Support page to get started.

Rightworks support is available Monday - Friday, 8:00 AM - 8:00 PM ET.

2

Start a live support chat

On the Rightworks support page, click the yellow “Chat” bubble in the bottom-right corner to start a live chat (there is no email or phone support available for this task).

3

Provide your account information

In the chat window, provide the full name and email address associated with your Rightworks account. This is typically the information for the person at your company who set up your Rightworks account.

4

Request to add the Web Connector to your startup programs

Copy and send the entire message below to the Rightworks support agent:

Hello! Could you please configure our Rightworks account to ensure
that BOTH of the following applications are added to our startup
items and automatically launch in the background every time we sign
into our Rightworks instance?

1. QuickBooks Web Connector
2. QuickBooks Desktop

We need BOTH applications to launch automatically.

Please apply this setting for ALL USERS on our Rightworks account.
5

Confirm the changes with the support agent

  1. Wait for the support agent to confirm that the Web Connector has been added to your startup programs.
  2. Sign out and sign back into your Rightworks desktop session for the changes to take effect.

That’s it! From now on, the QuickBooks Web Connector will automatically start every time you connect to Rightworks, ensuring a stable connection to your QuickBooks Desktop company file.

Ensure the QuickBooks Web Connector opens at startupHow to fix: "Your QuickBooks Desktop connection is not active"