This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
The QuickBooks Web Connector is a program that comes pre-installed with QuickBooks Desktop that Conductor uses to securely sync your data. This program always runs invisibly in the background on your computer and starts automatically whenever you start your computer. If it does not start automatically, Conductor cannot reliably sync your data.
If you are having trouble syncing your data, please follow the steps below to ensure that the Web Connector starts automatically when you start your computer. If we discover it does not, we will configure the Windows Task Scheduler to start the Web Connector automatically.
1. Check if the Web Connector starts automatically when you start your computer
First, let’s check whether the Web Connector starts automatically when you start your computer:
Restart your computer
Restart your computer so we can check in the next step whether the Web Connector automatically starts when your computer starts.
Check the Task Manager for the Web Connector
After your computer finishes booting up, the Web Connector should automatically start invisibly in the background. Let’s check if it is running:
Open the Windows Task Manager by searching for “Task Manager” in the Windows search bar (often in the bottom-left corner of your screen).
If you see a “More details” button in the bottom-left corner of the Task Manager window, click it to expand the Task Manager.
Navigate to the “Details” tab and scroll down until you see the “QBWebConnector.exe” process which should look like the screenshot below. If you see it, you can skip the rest of this guide. Otherwise, continue to the section below.
2. Configure the Web Connector to start automatically using the Windows Task Scheduler
After confirming that the Web Connector does not start automatically when you start your computer in the previous section, we will now configure the Windows Task Scheduler to start the Web Connector automatically.
Open Windows Task Scheduler
Open the Windows Task Scheduler by searching for “Task Scheduler” in the Windows search bar (often in the bottom-left corner of your screen).
Create a new task
In the Task Scheduler, go to the “Action” menu and select “Create Task”.
In the “General” tab of the new task window:
Enter any name for your task, such as “Open QuickBooks Web Connector”.
Check the option “Run with highest privileges” near the bottom to ensure the task runs with administrator rights.
Set trigger for startup
Go to the “Triggers” tab and click “New”.
Under “Begin the task”, select “At startup” from the dropdown menu.
Set a delay for 1 minute by checking “Delay task for” and choose “1 minute”.
Finally, click “OK”.
Get the file path for the Web Connector
Using Windows search (often in the bottom-left corner of your screen), type “Web Connector”, right-click on the Web Connector result, and select “Open file location”.
In the folder that opens, you should see a shortcut for the Web Connector. Right-click on the Web Connector icon and select “Properties” from the context menu to open the Properties window.
In the Properties window, as shown below, copy the file path in the “Target” field. You can do this by selecting the text and pressing
Ctrl + Con your keyboard. Then click “Cancel” to close the Properties window.
Set action to start QuickBooks Web Connector
Go back to the Task Scheduler window and go to the “Actions” tab. Click “New” and paste the file path you copied in the previous step into the “Program/script” field by right-clicking and selecting “Paste” from the context menu. Then click “OK”.
Configure settings to retry
In the “Settings” tab, check the option “If the task fails, restart every” and set the value to “1 minute” and the “Attempt to restart up to” value to “3 times”. Then click “OK”.
Save and exit
Click “OK” to save your new task. You might be prompted to enter an administrator password at this point.
Test the task
Finally, test your task by restarting your computer, waiting one minute, and confirming that the QuickBooks Web Connector opened automatically after startup using the same steps as in the first section of this guide.
By following these steps, the QuickBooks Web Connector will now always start automatically whenever you start your computer.
If you’re still having trouble after completing all of the steps in this guide, please email us at firstname.lastname@example.org.