This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.

Over time, your QuickBooks Desktop company file may accumulate data issues that can lead to errors like the following when you try to sync data:

An unknown error occurred inside QuickBooks Desktop when processing
the request.

When you see this error, your company file is damaged. Use QuickBooks Desktop’s built-in Rebuild Data and Verify Data tools to repair it. This guide explains each step so you can restore your file’s integrity.

1

Run the Rebuild Data utility

Use the Rebuild Data utility to fix data issues in your company file:

  1. Open QuickBooks Desktop.
  2. Go to the “File” menu, hover over “Utilities”, and select “Rebuild Data”.
  1. When prompted to back up your company file, click “OK”. QuickBooks will ask you to create a backup before rebuilding to prevent data loss.
  2. Choose a location to save the backup, then click “OK”.
  3. QuickBooks will begin rebuilding your data. This may take some time, depending on the size of your company file.
  1. Once the rebuild is complete, click “OK” when you see the message “Rebuild has completed”.
2

Run the Verify Data utility

After rebuilding your data, use the Verify Data utility to confirm that all issues have been resolved:

  1. Go to the “File” menu, hover over “Utilities”, and select “Verify Data”.
  1. QuickBooks will begin scanning your company file. This may take a few minutes.
3

Review the results of Verify Data

After the verification process completes, QuickBooks will display a message:

  • If you see “QuickBooks detected no problem with your data”: Your company file is now repaired and in good shape.
  • If you see “Your data has lost integrity”: Data issues still exist, repeat the rebuild process.
  • If you see a specific error message or code: Note the details as they may be helpful if you need to contact support.

Note: If errors continue after rebuilding your data multiple times, your company file may be damaged beyond repair through these utilities. Please contact Intuit support for further assistance.

By following these steps, you’ve ensured that your QuickBooks Desktop company file is free of data issues.