> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conductor.is/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrading the QuickBooks Web Connector

> Learn how to upgrade the QuickBooks Web Connector to ensure compatibility with Conductor.

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<Info>
  This guide is provided by Conductor, the service that powers the QuickBooks
  Desktop integration for many business tools, including the one that sent you
  here.
</Info>

The QuickBooks Web Connector is a vital component that comes pre-installed with QuickBooks Desktop. Conductor uses this tool to securely sync your data. To use Conductor, you must have at least **version 2.1.0.30** of the QuickBooks Web Connector installed. In our experience, fewer than 1% of users have an older version. If you're using an outdated version, you might see an error message like this:

<Image src="/images/help/guides/upgrade-web-connector/upgrade-web-connector-error.jpg" alt="Error message indicating an outdated QuickBooks Web Connector version" width={500} />

Follow these steps to upgrade the QuickBooks Web Connector to the latest version:

<Steps>
  <Step title="Close QuickBooks Desktop">
    Ensure that QuickBooks Desktop is completely closed before proceeding.
  </Step>

  <Step title="Terminate the QuickBooks Web Connector">
    Close the QuickBooks Web Connector process to ensure it's not running in the background:

    1. Open the Windows Task Manager by pressing `Ctrl + Shift + Esc` or by searching for "Task Manager" in the Windows search bar.
    2. In the Task Manager, locate "QuickBooks Web Connector". Right-click it and select "**End Task**". If you don't see it, click "**More details**" at the bottom of the Task Manager window to view all running processes.
    3. Close the Task Manager.
  </Step>

  <Step title="Delete the current QuickBooks Web Connector installation">
    To upgrade, you must first delete the current installation:

    1. Open File Explorer and navigate to `C:\Program Files (x86)\Common Files\Intuit\QuickBooks`.
    2. Delete the folder named `QBWebConnector` and, if present, the folder named `QBWebConnector3.0`.
  </Step>

  <Step title="Download the latest QuickBooks Web Connector">
    Visit Intuit's [official download page](https://developer.intuit.com/app/developer/qbdesktop/docs/get-started/get-started-with-quickbooks-web-connector#download-and-install-the-quickbooks-web-connector) to get the QuickBooks Web Connector.

    * If you're using **QuickBooks Desktop 2015 or newer**, download the most recent version of the Web Connector.
    * If you're using **QuickBooks Desktop 2014 or older**, download Web Connector **version 2.1.0.30** instead. Per Intuit, newer Web Connector versions do not support QuickBooks Desktop 2014 and older.

    <Image src="/images/help/guides/upgrade-web-connector/download-web-connector.jpg" alt="QuickBooks Web Connector download page on Intuit's website" />
  </Step>

  <Step title="Install the QuickBooks Web Connector">
    Once the download is complete, open the downloaded file and follow the installation wizard's instructions.
  </Step>

  <Step title="Relaunch the QuickBooks Web Connector">
    1. Open QuickBooks Desktop.
    2. In the top menu bar, click "**File**" → "**App Management**" → "**Update Web Services**" to launch the QuickBooks Web Connector.
    3. In the window that appears, click "**Hide**" in the bottom-right corner to keep the Web Connector running in the background.
  </Step>
</Steps>

You have now successfully upgraded to the latest version of the QuickBooks Web Connector and can proceed with setting up your connection to Conductor.


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