> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conductor.is/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting to QuickBooks Desktop on Rightworks

> How to set up the QuickBooks Web Connector when using Rightworks (formerly Right Networks) to host QuickBooks Desktop.

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<Info>
  This guide is provided by Conductor, the service that powers the QuickBooks
  Desktop integration for many business tools, including the one that sent you
  here.
</Info>

Rightworks (formerly Right Networks) hosts QuickBooks Desktop in the cloud, allowing you to access it remotely. While we fully support connecting to Rightworks, there is **one important limitation you must remember**:

<Warning>
  **Important:** To sync data with your QuickBooks Desktop, you must be actively
  connected to your Rightworks remote desktop session with QuickBooks Desktop
  open. This is because Rightworks stops all background programs when you
  disconnect from your session.
</Warning>

## Step 1: Verify or install the QuickBooks Web Connector

Connecting to QuickBooks Desktop on Rightworks requires the QuickBooks Web Connector to be installed on your Rightworks remote desktop. The Web Connector is a small program that enables secure communication between QuickBooks Desktop and external applications. Let's first verify that it's installed on your Rightworks computer.

<Steps>
  <Step title="Check if the Web Connector is installed">
    1. Connect to your Rightworks remote desktop.
    2. Click the Windows Start menu.
    3. Type "Web Connector".
    4. Look for "QuickBooks Web Connector" in the search results.

    If you find it, skip to the next section of this guide. If not, continue with the installation step below.
  </Step>

  <Step title="Install the Web Connector">
    If you don't find the Web Connector in your Start menu, you can install it from the Rightworks Dashboard:

    1. Log in to your [Rightworks Dashboard](https://login.rightworks.com).
    2. Select "My Apps" in the left sidebar.
    3. In the search bar, type "Web Connector".
    4. Locate "QuickBooks Web Connector" in the results.
    5. Click the "+" button next to it to add it to your account.
    6. Wait 5-10 minutes for the installation to complete.
    7. Connect to your Rightworks remote desktop and verify the Web Connector is now installed using the steps above.

    <Image src="/images/help/guides/rightworks/rightworks-add-web-connector.jpg" alt="Ensure the Web Connector is installed in the Rightworks dashboard" />
  </Step>
</Steps>

## Step 2: Configure the Web Connector to start automatically

Now that we've confirmed the Web Connector is installed, we must ensure both QuickBooks Desktop and the Web Connector start automatically when you log into Rightworks.

<Steps>
  <Step title="Contact Rightworks support">
    You must contact Rightworks support to configure the Web Connector to start automatically. This cannot be done on your own. Visit [Rightworks Support](https://helpdesk.rightnetworks.com) to begin.

    Rightworks support is available Monday - Friday, 8:00 AM - 8:00 PM ET.
  </Step>

  <Step title="Start a support chat">
    On the Rightworks support page, click the yellow "Chat" bubble in the bottom-right corner to start a live chat (there is no email or phone support available for this task).

    <Image src="/images/help/guides/rightworks/rightworks-support-chat-bubble.jpg" alt="Rightworks support chat bubble" width={270} />
  </Step>

  <Step title="Provide your account information">
    In the chat window, **provide the full name and email address** associated with your Rightworks account. This is typically the information for ***the person at your company who set up or owns your Rightworks account***.

    <Image src="/images/help/guides/rightworks/rightworks-support-chat-name-email.jpg" alt="Rightworks support chat name and email" width={450} />
  </Step>

  <Step title="Request to add the Web Connector to your startup programs">
    **Copy and paste this exact message** to the Rightworks support agent:

    ```
    Hello! Could you please configure our Rightworks account to ensure
    that BOTH of the following applications are added to our startup
    items and automatically launch in the background every time we sign
    into our Rightworks instance?

    1. QuickBooks Web Connector
    2. QuickBooks Desktop

    We need BOTH applications to launch automatically.

    Please apply this setting for ALL USERS on our Rightworks account.
    ```

    <Image src="/images/help/guides/rightworks/rightworks-support-chat-startup-request.jpg" alt="Rightworks support chat startup request" width={400} />
  </Step>

  <Step title="Confirm the changes with the support agent">
    1. Wait for the support agent to confirm that the Web Connector has been added to your startup programs.
    2. Sign out and sign back into your Rightworks desktop session for the changes to take effect.
  </Step>
</Steps>

That's it! From now on, the QuickBooks Web Connector will automatically start every time you connect to Rightworks, ensuring a stable connection to your QuickBooks Desktop company file.