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# Fixing a moved or renamed QuickBooks company file

> Reset the saved company file path for your Web Connector connection after moving, renaming, or changing how you open your QuickBooks company file.

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<Info>
  This guide is provided by Conductor, the service that powers the QuickBooks
  Desktop integration for many business tools, including the one that sent you
  here.
</Info>

If you recently moved, renamed, copied, or restored your QuickBooks company file, **this connection still expects the file at its old path**. If you only opened the same file through a different route, such as a mapped drive letter instead of its network path, syncs usually keep working while QuickBooks Desktop has the file open. If you received an error naming both paths, or you want Conductor to open QuickBooks Desktop automatically through the new path, continue with this guide.

Follow the steps below to reset the saved company file path (on our server) for this connection.

<Steps>
  <Step title="Open the company file in QuickBooks Desktop">
    1. Open QuickBooks Desktop.
    2. Open the company file from the location and path you want to keep using from now on.
    3. Leave that company file open while you complete the remaining steps.
  </Step>

  <Step title="Go back to the setup guide for this exact connection">
    Return to the original QuickBooks Desktop setup guide for this exact connection, provided by the product that sent you this guide. If you do not know how to get back there, contact the support team for that product.
  </Step>

  <Step title="Tell the setup guide the company file changed">
    When the setup guide says you previously connected this company file, choose **"No, but my company file was moved, renamed, or restored, so re-detect which file to use"**, then click **Next**.

    Clicking Next is the step that resets the saved company file location (on our server) for this connection. The step counter changes to "Step 2 of 3" as soon as you choose this option. That is expected: your existing Web Connector entry keeps working, so the configuration file steps are not needed, and the setup guide skips straight to the connection check.

    <Image src="/images/help/guides/moved-or-renamed-company-file/choose-moved-file-option.png" alt="Choosing the moved, renamed, or restored company file option in the setup guide" width={550} />

    <Warning>
      You do not need a new configuration file. Do not delete or change the existing connection in QuickBooks Web Connector.
    </Warning>
  </Step>

  <Step title="Wait for the connection check">
    The connection check triggers a new request for this connection. That request uses the company file that is currently open in QuickBooks Desktop.

    <Image src="/images/help/guides/moved-or-renamed-company-file/checking-connection-at-end-of-setup-flow.png" alt="The end of the setup flow checking your QuickBooks Desktop connection" width={550} />

    If the check succeeds, this issue is fixed and this connection will now remember the new file path.

    If the check says the connection is not active, open QuickBooks Desktop with your company file on the computer where it runs, then open the Web Connector (File > App Management > Update Web Services) and make sure Auto-Run is checked. If QuickBooks Desktop runs on a hosting service such as Rightworks, sign in to that hosted session first. The page re-checks on its own. You can also close it: the next sync remembers the file QuickBooks Desktop has open.
  </Step>
</Steps>

That's it. The connection should now keep using your QuickBooks company file at its new path.

<Warning>
  If more than one computer syncs with this connection, open the company file
  through the same path on every computer whenever you can. Conductor can only
  open QuickBooks Desktop automatically through the saved path; a computer that
  opens the file through a different route can still sync while QuickBooks
  Desktop has the file open there.
</Warning>


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