> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conductor.is/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing a connection's QuickBooks Desktop user

> Learn how to change the saved QuickBooks Desktop user a Web Connector connection uses for automatic sign-in.

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<Info>
  This guide is provided by Conductor, the service that powers the QuickBooks
  Desktop integration for many business tools, including the one that sent you
  here.
</Info>

Each QuickBooks Desktop Web Connector connection has a saved **Login as** user for automatic sign-in. This guide will show you how to change that user account and how QuickBooks decides which user is used during a sync.

<Warning>
  Automatic sign-in can fail if the selected QuickBooks Desktop user is already
  signed in on another computer. **Make sure to select a user who primarily
  works on the same computer to avoid conflicts.**
</Warning>

<Tip title="Need a dedicated user?">
  If you want a login that only your Web Connector connection uses so it never
  conflicts with a coworker’s session, follow our [guide to creating a dedicated
  QuickBooks Desktop user](/help/guides/create-dedicated-qbd-user) before
  proceeding.
</Tip>

## Which QuickBooks Desktop user is used during syncs?

There are two different QuickBooks Desktop user states to understand:

* **If the company file is already open in QuickBooks Desktop:** The Web Connector sends the sync through the currently signed-in QuickBooks session. For example, if Sam is signed in to the company file on the Web Connector computer, the sync runs through Sam's open session, even if the saved **Login as** user is a different Full Access user. Sam's permissions still apply to that sync.
* **If QuickBooks Desktop is closed or sitting at the "No Company Open" screen:** When automatic login is enabled, QuickBooks uses the saved **Login as** user from the connection properties to open the company file and run the sync.

The initial setup still must be completed while signed in as the built-in QuickBooks **Admin** user so QuickBooks can grant the application permission to access the company file for the first time. After setup, the saved **Login as** user does not have to be Admin, but it must have **Full Access** permissions. To avoid conflicts, select a user who normally uses this computer, or create a dedicated Full Access user if you want a login reserved for syncing. When QuickBooks Desktop is at the "No Company Open" screen, the Web Connector signs in automatically with the saved **Login as** user.

<Steps>
  <Step title="Open QuickBooks Desktop" />

  <Step title="Open the company file for the connection you want to modify" />

  <Step title="Sign in as the QuickBooks Admin user" />

  <Step title="Switch to Single-user Mode">
    If you're currently in Multi-user Mode, switch to Single-user Mode by going to "**File**" → "**Switch to Single-user Mode**" in the top menu bar.
  </Step>

  <Step title="Open the Integrated Applications preferences">
    1. Go to "**Edit**" → "**Preferences**" in the top menu bar.
    2. In the Preferences window that appears, navigate to "**Integrated Applications**" in the left sidebar.
    3. Click on the "**Company Preferences**" tab at the top of the window.
  </Step>

  <Step title="Open the connection's Properties window">
    1. In the list of connections, **find the row that matches your Web Connector connection**.
    2. Select it and click **Properties**.

    <Image src="/images/help/guides/change-qbd-user/integrated-applications-preferences.jpg" alt="Select the connection and click Properties" />
  </Step>

  <Step title="Change the user for your connection">
    1. In the connection **Properties** window that appears, look for the "**Login as**" dropdown menu.
    2. Select the user you want to assign to this connection from the dropdown.

    <Warning>
      This QuickBooks Desktop user **must** have **Full Access** permissions. Limited access roles can block requests and cause sync failures.
    </Warning>

    <Image src="/images/help/guides/change-qbd-user/connection-properties-user.jpg" alt="Change the QuickBooks Desktop user for a connection" />
  </Step>

  <Step title="Save your changes">
    1. Click "**OK**" in the "**Application Properties**" dialog to confirm the user change.
    2. Click "**OK**" in the Preferences window to save all changes.
  </Step>
</Steps>

You're done! From now on, the QuickBooks Desktop connection will use the selected user account when it needs to sign in automatically.


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